Frequently asked questions

A pdf from your email, a screenshot from your phone or a photo of the screen. A pdf always gives the best result.

We check whether the barcode will still scan after printing. Usually the frame is set too wide, which makes the label too small, or the photo is blurry. Crop tightly around the label or send the pdf.

One label costs € 1,00. With a package you pay from € 0,30 per label. All prices include VAT.

Twelve months from purchase. Your credit sits on your account and you see the balance on the start page.

We delete it right after printing. Your label carries the name and address of the recipient, so we do not keep it longer than needed.

Yes. Choose print once and pay at the counter or online. You only need an account if you want to use a value package.

You get your credit back or your payment is refunded. Come to the counter and we sort it out right away.